Our dedicated quality control and quality assurance teams check your items before shipping. Our product quality is guaranteed. However, you need to check your size carefully and carefully before buying. Please note the size tables on the product page.

If you are not satisfied with the items received, we can easily arrange an exchange or refund for you. We are here to help! Please send us an email to:
 if you have any problems with your order!

Contact us at
 and describe the problem in detail, including the reason for the return, along with your order number. For defective, wrong, or not as-described items please send us a clear picture or video of the problem.

Larnmern Responsibility:

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item, our company is responsible for the problem, and we will allow it to be returned to our warehouse for a refund or exchange.

As soon as we receive the item, we will fully refund the original product price and its shipping or send a replacement free of charge at our expense. This solution is only available if Larnmern is responsible for shipping the wrong item/size.

Customer responsibility:
1. Wrong order (size of the item)

If the customer has ordered the wrong size or the wrong product, we can also allow a return. In this case:
(1) If you need to exchange your shoes for a new style/size you will need to include a note indicating your new style's code #/size and either your original order number or the first and last name on the credit card that was used to make the purchase. For an exchange, the customer is responsible for the shipping costs that he sends back to us. the customer takes on the shipping costs for shipping a replacement shoe.

Note: The shoes can only be returned within 30 days of delivery. After we have made a return agreement, please send us a return label within 7 working days. We do not accept returns for more than 7 working days.

2. Unwanted item
If the customer decides that they no longer want the item or just want to exchange it, they can report it to us for a part within 30 days of receiving the product and we will try to find the appropriate solution for you. In this case, once we both agree to the refund, the customer is responsible for the shipping fee that they will send back to us, and we will deduct a flat processing fee of USD 10 per pair of shoes when we refund each customer.

Note: The shoes can only be returned within 30 days of delivery.

We do not accept the unpaid express delivery. SHIPPING COSTS ARE EXCLUDED FROM RETURNS. Return shipping costs are at the customer's charge. Larnmern provide the prepaid shipping labels.

Please email to for return authorization number prior to sending any product back to Items sent back to us without first requesting a return will not be accepted.

All returned Item(s) must not be damaged, washed, altered, or worn. Keep it free of stains and signs of wear. All labels must still be attached to return the goods.Item(s) cannot be returned if the care label has been cut/removed. We recommend trying on your shoes in a carpeted area to ensure there will be no wear on the sole in case of improper fit.

We will notify you once we’ve received and inspected your return, and you’ll be automatically refunded on your original payment method.

For returned items or items for exchange, we need 3-6 working days after receiving your items to process the solution.

After this time, the refund period is as follows:

1.PayPal Account Refund: Up to 48 hours
2.Credit Card refund
Generally, the refund amount will reach the account within 1-8 business days. Suppose you haven't received a refund yet. First, check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you‘ve done all of this and you still have not received your refund yet.please contact us at

We will send your item as soon as it’s ordered. If you want to cancel the order, please contact us as soon as possible. Once it is sent (Sometimes even your order shows unfilled but it is sent actually. ), we are not able to cancel the order. We apologize for any inconvenience. If you need to make changes/get a refund, please wait to receive your order and make any returns at that time.

Our insoles are not eligible for return or exchange due to hygienic reasons.We cannot accept them back as they may have come into contact with bacteria or fungi that could pose a health risk to others. We understand that this policy may be disappointing, but we believe it is necessary to ensure the safety and well-being of all our customers. If you have any concerns or questions, please do not hesitate to contact us.